We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Beautiful, received in reasonable time
Chaleureux et Tr�s beau, cr�e une ambiance magique!
Beautiful gorgeous lamps
Adds a great touch to my Moroccan bedroom.
They are so beautiful I bought 2 of them.
Great packaging as well.
Would highly recommend!!!
wonderful- will order again. very beautifully made.
We had a bit of a time determining the best way to mount it flush to the ceiling fixture (a plain, single, bare bulb), but luckily my husband is an electrician and once we got it installed, it looks just as pictured.
It was also very reasonably-priced. The seller was super nice, and very responsive to inquiries. Many thanks!
Beautiful lights. The company packed them well and kept me informed about shipping (especially over this busy Christmas period) and replied promptly to any queries. They couldn't have been more helpful.
Would give these 10 stars if possible. The craftsmanship and delicate precision that is put into these beautiful lights are glorious. Many thanks to Wassim and everyone else who takes their time to create these exquisite home decors.
very pretty!! THANK YOU
I LOVE my new lamp! It's stunning. I needed to get a European adapter for the plug, but it was no big deal. I'm excited to see what it looks like in the evening when it gets dark. Worth every penny, it's a work of art. Highly recommend!
I absolutely love this lamp! It has transformed our small bathroom into an exotic little oasis and turned what was once a dull and dark room into an inviting space to be in. I believe Wassim is a good man, an honest trader and wonderful Artisan. Thankyou so much Wassim.??
I just received my Chandelier � & Wow it is unique , very light ,& handmade. Looks just like the pictures , exactly what I wanted for my Spa to give a comforting moroccan vibe. This was my first purchase on Etsy so I was kindve hesitant but nope � definitely worth the time & price. I would without a doubt recommend , it is truly beautiful & a one of a kind piece ?
Took a little while to ship because of all that is going on in the world right now, but once I reached out to the People they made it a priority for me to get my order quick. I appreciate that . Thank you .
I love my new wall,light! I turn it on every morning and evening. I even hooked it up to Alexa to turn on automatically. It adds peaceful feeling. I�ve had many compliments. I am planning to purchase a different wall light. Ask d to have it customized and received response and support quickly. I did try to upload a photo but unfortunately it would not upload for me. Truely �magical� lighting :)
The lamp is beautiful!! I absolutely love the soft glow - it adds just the right touch to my bedroom decor. Wassim is really responsive and a good craftsman. Thank you!!