FAQ - MouloudaHome
Q: Where are you based? A: We are based in Morocco, with our family business located in Casablanca and Marrakech. Our workshop is in Fez, which is the source of Moroccan lamps.
Q: How do I hang a Moroccan lamp from the ceiling? A: Most of our pendant lamps can be used as a normal electric pendant lampshade. They are hung from the ceiling by putting a hook next to your existing ceiling rose or using a rose/ceiling plate with an integral hook.
Q: Can I get UL listed fittings on my lamp? A: Yes, we can add UL listed fittings on all our lamps for a small cost. Please contact us via the contact page or email us at firstname.lastname@example.org for more information.
Q: How can I check my order status? A: Once your order has shipped, you will receive an email with tracking information.
Q: Can I change my order? A: You can adjust your order anytime before we ship, which is typically within the first 5 days. Please contact us via the contact page or email us at email@example.com to make changes.
Q: How soon can I have my order? A: Shipping typically occurs within 5 to 8 days of purchase. Delivery times can range from 3 days to 2 weeks depending on your location.
Q: Do you ship internationally? A: Yes, we ship worldwide. We offer free shipping to the USA, Canada, Western Europe, UK, and Middle East countries. For other countries, shipping rates are calculated at the checkout. Please note that any custom duties imposed by your country's customs authorities will be your responsibility.
Q: What delivery companies do you use? A: We primarily use Moroccan Post, and occasionally DHL and FedEx.
Q: Are you the cheapest? A: We aim to have the best prices you will find online.
Q: Do you offer discount codes? A: Yes, from time to time we offer discount codes for our clients.
Q: Can I get a better price for multiple items or a large order? A: Yes, we offer discounts for bulk orders. Please contact us via the contact page or email us at firstname.lastname@example.org for more information.
Q: What materials do you use to make your lamps? A: We have been working since 2004 and specialize in using genuine brass, although we can also work with other metals upon request. All of our lamps are handcrafted by expert craftsmen.
Q: Is payment safe? A: Yes, payment is safe and secure. We use a third-party payment processor to ensure your payment information is protected.
Q: How many clients have you served? A: We have served thousands of happy clients and dispatched our lamps all over the world.
Thank you for considering MouloudaHome for your Moroccan lamp needs. If you have any further questions or concerns, please don't hesitate to contact us.