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[message]FAQ - MouloudaHome
Q: Where are you based? A: We are based in Morocco, with our family business located in Casablanca and Marrakech. Our workshop is in Fez, which is the source of Moroccan lamps.
Q: How do I hang a Moroccan lamp from the ceiling? A: Most of our pendant lamps can be used as a normal electric pendant lampshade. They are hung from the ceiling by putting a hook next to your existing ceiling rose or using a rose/ceiling plate with an integral hook.
Q: Can I get UL listed fittings on my lamp? A: Yes, we can add UL listed fittings on all our lamps for a small cost. Please contact us via the contact page or email us at support@mouloudahome.com for more information.
Q: How can I check my order status? A: Once your order has shipped, you will receive an email with tracking information.
Q: Can I change my order? A: You can adjust your order anytime before we ship, which is typically within the first 5 days. Please contact us via the contact page or email us at support@mouloudahome.com to make changes.
Q: How soon can I have my order? A: Shipping typically occurs within 5 to 8 days of purchase. Delivery times can range from 3 days to 2 weeks depending on your location.
Q: Do you ship internationally? A: Yes, we ship worldwide. We offer free shipping to the USA, Canada, Western Europe, UK, and Middle East countries. For other countries, shipping rates are calculated at the checkout. Please note that any custom duties imposed by your country's customs authorities will be your responsibility.
Q: What delivery companies do you use? A: We primarily use Moroccan Post, and occasionally DHL and FedEx.
Q: Are you the cheapest? A: We aim to have the best prices you will find online.
Q: Do you offer discount codes? A: Yes, from time to time we offer discount codes for our clients.
Q: Can I get a better price for multiple items or a large order? A: Yes, we offer discounts for bulk orders. Please contact us via the contact page or email us at support@mouloudahome.com for more information.
Q: What materials do you use to make your lamps? A: We have been working since 2004 and specialize in using genuine brass, although we can also work with other metals upon request. All of our lamps are handcrafted by expert craftsmen.
Q: Is payment safe? A: Yes, payment is safe and secure. We use a third-party payment processor to ensure your payment information is protected.
Q: How many clients have you served? A: We have served thousands of happy clients and dispatched our lamps all over the world.
Thank you for considering MouloudaHome for your Moroccan lamp needs. If you have any further questions or concerns, please don't hesitate to contact us.
Let customers speak for us
Awesome
We had a bit of a time determining the best way to mount it flush to the ceiling fixture (a plain, single, bare bulb), but luckily my husband is an electrician and once we got it installed, it looks just as pictured.
It was also very reasonably-priced. The seller was super nice, and very responsive to inquiries. Many thanks!
Beautiful, received in reasonable time
wonderful- will order again. very beautifully made.
Beautiful lights. The company packed them well and kept me informed about shipping (especially over this busy Christmas period) and replied promptly to any queries. They couldn't have been more helpful.
Exquisite!
Would give these 10 stars if possible. The craftsmanship and delicate precision that is put into these beautiful lights are glorious. Many thanks to Wassim and everyone else who takes their time to create these exquisite home decors.
Chaleureux et Tr�s beau, cr�e une ambiance magique!
beautiful
Beautiful gorgeous lamps
Adds a great touch to my Moroccan bedroom.
They are so beautiful I bought 2 of them.
Great packaging as well.
Would highly recommend!!!
Great Lamp
Great Looking Lamp.
Delivery after dispatch was a bit long but anyway worth waiting.
Recommend.
Amazing
amazing craftsmanship and cool look. good communication with seller, even during difficult situations with shipping, was still able to get our package delivered safely when they were able to. please support small business!!!
The lamp is beautiful!! I absolutely love the soft glow - it adds just the right touch to my bedroom decor. Wassim is really responsive and a good craftsman. Thank you!!
I LOVE my new lamp! It's stunning. I needed to get a European adapter for the plug, but it was no big deal. I'm excited to see what it looks like in the evening when it gets dark. Worth every penny, it's a work of art. Highly recommend!
I love my new wall,light! I turn it on every morning and evening. I even hooked it up to Alexa to turn on automatically. It adds peaceful feeling. I�ve had many compliments. I am planning to purchase a different wall light. Ask d to have it customized and received response and support quickly. I did try to upload a photo but unfortunately it would not upload for me. Truely �magical� lighting :)
Amazing!
Absolutely amazing customer service from the merchant. He was very responsive, kind and understanding. I didn�t receive my package due to no fault from the merchant. That said, he was open to us discussing the issue and maintained a professionalism one rarely sees these days with online transactions. I do intend to purchase something from this merchant at some point in the future again. Thank you kind sir!